DSTV / WIFI pathetic

For the last 3 to 4 weeks, We do not have WIFI availability. This said, I had to phone DSTV on a daily basis ask them what is the problem. Everytime the same questions has been asked " did you move to a new address" then we start the same process, take out the plug for 5 minutes, put it back in, take a thin pin and reset the router, take out the sim and put it back in. sometimes it will work but last week and last night we could not get the router back on, I told the lady that i will not pay for the WIFI the end of December because i used it almost never because of the router giving problems daily and I had to phone them every morning and in the evenings again to help us with the router which further had me running out of airtime last month as wel as this month. I also have sceenshots of last night conversation with a customer consultant, where i told her not to ask me if we moved and not tell me how to reset the router because if we moved I would have informend them and by now i now the process very well how to reset the router and dispite of this she again asked the same questions and again told me to reset the router after i did it already 4 - 5 times last night. DSTV is loosing clients and it is all over the news but unfortunately they do not make any changes to prevent this and then wonder why they loosing clients.

I cancelled my services with DSTV last night and really feels that there need to come some change drastic if they value there clients because this is pathetic and frustrating.