Dstv Wifi No Show

In February 2025 I inquired about the Wifi that Multichoice advertised since I have Dstv since 2018. I had a lengthy conversation via Whatsapp and agreed to have both the Dstv and wifi package for R650 monthly. I was also told that the payment method would be Debit order as soon as the router is up and running and that the first payment should be a manual payment. The router was delivered by the middle of February 2025. The morning of the 28th of February 2025 I made a manual payment of R650 the evening of the 28th of February over R700 went of via Debit Order. I ended up reversing the over R700 payment as I never used the wifi as I was told the wifi will be activated after the first payment. For the entire month I was unable to use wifi as the router could not be activated. I have spoken to numerous Sales Advisors and not a single person was able to assist me the entire month. Although promises were made that a Technician will be in contact with me on numerous occasions and nobody called back. On the 31st of March I made a manual payment of R650 and lo and behold the evening a debit order amount of R933 went off. I reversed the R933. This morning the 03/04/25 the Dstv has now been disconnected. I checked the balance and it said a balance of R569.84 is due and I made payment however the Dstv is still disconnected. I do not want the Dstv wifi I will return the router as I never used it because I could not use it due to horrible customer service that was provided.