DSTV WIFI NEVER LOADED DATA

I PURCHASED A DSTV WIFI ROUTER AND IT WAS DELEVERED THE 15TH OF FEBRUARY AND I WAS ASKED TO PAY CONNECTION AND DELEVERIE FEE R225 AND I PAID FOR SURE AND THE FUNNY THING I AM STILL SITTING WITH A NON WORKING WIFI THOUGH THEY KEEP ON TAKING MY MONEY,I PHONED THE MANY TIMES AND I WAS TALK ABOUT ESCALATION REPORT THING,*****STERS AND ***** I PAY FOR SOMETHING THAT IS NOT EVEN WORKING MARA HAYB-THIS IS NOT ABOUT A SIGNAL ISSUE NO NO JUST JUST TAKING POOR PEOPLE S MONEY AND FEED THEIR OWN NEEDS