DSTV WIFI and NETFLIX Unauthorized subscription is going to be the end of us or even Dstv if they don't sort out this issue

Dstv working with Netflix to rob families of their hard earned money, Dstv allows people access to Netflix without subscription and charge them R199 and send it to Netflix, it came to my attention that my mom who's 73 years her Dstv has been disconnected because MultiChoice says they have subscribed to Netflix, for all i know even for Dstv to change payment method they ask for whole lot of details before that can be done, all of a sudden with Dstv WiFi you can just access anything and they will bill you for something you didn't subscribe to, the sad part no one wants to take accountability for that. My mom's Dstv is disconnected, now im being taken from pillar to post, Netflix is saying they want the email address linked to the account or service code and only Dstv can provide that, now Dstv says i must call Netflix and ask for clarity, i paid Dstv R570 for compact subscription, they decided to pay Netflix R199 now i owe Dstv, now i owe Dstv R343.81, im struggling to pay dstv as it is, then i go subscribe for Netflix, really that doesn't make sense. Im paying this account for my mom who is not working and relying on pension money. She doesn't need Netflix she knows nothing about Netflix.