Dstv ,wifi and decoder claim

I actually dont know where to start ,I'm so disgusted by the terrible instore and telephone service I've been receiving, and I've been letting it slide but this is too much now I don't even remember all the names that assisted me incorrectly but your calls are recorded so you can investigate,1st of all I have a account secondly I had linked dstv internet to my account it is a deal that is advertised as only pay R99 if u have q dstv account for 50gb which I'm paying R179 for I'm also paying this and only receiving 25gb i have been quering this for weeks now I've spent over R200 in airtime just on dstv calls ,I'm really irritated at this point as today only my wifi was loaded now if I had failed to pay on time it would have been switched off I've also had to buy unnecessary data because my wifi wasn't loaded ,then today I called again and whoever the lady was I had explained very calmly not I'm trying hard not to loose my cool I explain the situation and she says she putting me on hold to check I told her I don't want to be at hold as I've spent enough money on calls she proceeds to put me on hold and while I'm on hold I get a sms staying my 25gb has been loaded and she comes back on the call and mentions something about a top up then the call got cut as I was out of airtime, I didn't get a call back nothing I then called home and they told me that wifi is on ok fine ,I decided to now check on my dstv app what's happening all it's saying as it's been saying 25gb active ,fine I then go and check my accounts and boom I have a new bill ,the bill was R440 on 30/10/2022 now its say R615 on 6/10/2022 so I'm being billed for data I haven't received and for someone s incompetence now ,I then also went to return my decoder on Tuesday at the gugulethu dstv and was assisted by Asanda ,oh my hat now this I still can't believe ,so there was a linking issue because I had extra view they couldn't do the swop which I'm paying insurance for and she then tells me she has to send a email and it could take up to a hour ,I then said so what are u waiting for she then proceeded to send the email I had left after that and she was suppose to call me back which she didn't 3hours later I had to call again she then calls 15mins before they need to close and says that the decoder is ready can I send someone in the morning ok fine ,my mom goes and she hands her a new decoder in her hand and says that I left with the other things the previous day ,I then call her and she she spins me a story that insurance only covers the decoder so she's not suppose to give me a box or remote or a adaptor ,something is fishy in that store I then call the insurance and I ask her to clear this up for me and she confirms that I'm suppose to receive everything including the box I then also call her manager or didn't answer I also sent him a whatsapp ,write so my mom has left the mall I call Asanda back and tell her it's been confirmed, but no answer she then calls me back after some hours and she says hi Nina I saw your miss call,I'm confused but anyway, I said I have called the insurance and they said I'm supposed to get all my things so she quickly spons a story ohyes ,I heard I gave you the wrong decoder so this was the second time there she then asked a again of someone can come fetch it today my mom went again and she made her wait and then she again opened the box not in her presence so she opens and then calls her overshe has absolutely wasted our time and money and I wonder how much ppl have left there things ther3 without putting up a fight because it's location now u must **** ppl I'm absolutely appalled and disgusted up till now no apology no phone call, when I call and request a call back I get told I'll be called the last person was Mandisa whom while my TV was rebooting was speaking to her colleague about me ,and even saying "she "she also says there is no active data on the day and I'm telling her the wifi is working but ,listen is a skill and so far if 0 was a rating that's what I would give u guys just imagine it's the 6th today sitting without Data from around the 20th already no man this is not on ,contact me via email as I don't wish to speak to any consultants anymore I'd rather speak to a robot at this stage that's how fed I am Good Day I've been a customer of dstv for many years I'm absolutely appalled by the terrible service I'm receiving I've been calling back and forth about my wifi that hasn't been loaded I'm now in a multichoice store in gugulethu cape town as I have exsorted my airtime and I'm being told that they cannot assist me withthis they cannot even call ,on the other hand my decoder isn't working and there is a system error which is now stopping me a insurance payer after standing in a line for a hour from me getting my new decoder I'm disgusted I'm also spending money on data but I've been paying for wifi I haven't received it's the 4th today and no one is calling or even getting back to me in writtingthis is absolutely disgusting Nina Thomas That was the email sent answer I got this number back for reference ***8