Dstv wi fi and services

Most pathetic service ,im paying over 1000 every month yet my decoder is no longer working my wi fi is out of use for two days and everytime i call in agents put me on hold for an half n hour just to say its been escalated.I pay on time each and every month in fact i pay two days ahead of my payment date yet this is the services im receiving..Today I have been on hold for 47min the agent still has not gotten back to me...I have just had it with DSTV the services is disgusting