DSTV. WHY DO WE TAKE ALL THE CRACP FROM THEM¿???????

SAD TO SAY BUT THE SERVICE LEVEL STANDARD AT DSTV HAS DROPPED ALL THE WAY DOWN. They have *********** call Centre agents, they have turnaround times of 24 to 48 hours to sort out a problem. I AM SHOCKED YOUR COMPANY IS STILL IN BUSINESS. Do you know what it feels like to call and be told you are caller 167 in que. Then someone answer and you need to go through the long list of security questions which I agree with. Then you have to go through the process of what your problem is then keep you on the line for around 30min and then tell you it can't be resolved and it could take around 12 to 24 hours