Dstv: where nobody knows what’s happening.

Absolutely shocking service from dstv and its preferred installer. Around the 20th of January I ordered a new decoder/ entered a new contract as my old decoder broke. and explained to both dstv sales person and installer that my complex uses a fibre system for dstv decoders. Installer comes through and says they don’t have the cable for that. So I said but I told u in advance. They leave with the new decoder they brought. After few days I call them no answer, call them next day and they say there is no stock of that cable. Give them a few more days, call them and they now say that dstv are not approving the installation. Call dstv call centre like 10 times, tell every single consultant the issue and they all escalate it but no response from installer or dstv. Go to the walk in centre, explain my issue again for the 11th time and also get told it’s escalated and now must wait 48 hours. More than 48 hours past and still no response/ call.

An absolute pathetic company that takes its customers for granted as there is no competition to them. Shameful how they treat customers who pay an expensive subscription monthly and even willing to pay more but can’t even give them simple respect and courtesy. As a long time customer I expected so much more from this company.

PS I’m still paying for a subscription of the old decoders package for a service that’s not being used.