DSTV - What is a NON COMPLIANT debit order?

My service was disconnected today. 36 minutes of discussion with 4 people, one of whom I'm sure just disconnected the call. A Debit order amount of R 279 was successfully taken on 28th August for my holiday home service. However, the monthly subscription has not been taken. The answer from a FLOOR ASSIST person (not a manager - they advise there are no managers) is that my debit order is NON COMPLIANT. Whatever could that mean? Floor Assist Brent can't explain and says that I need to contact my bank. Interesting that the debit order was COMPLIANT on 28th when the holiday service fee was debited.

It is absolutely outrageous that Corporations like DSTV, and Mobile companies et al, make mistakes, its cost the customer money to sit on the phone to rectify it, not to mention the time lost to me in my day and at my own job. And then one gets the pleasure of dealing with call centre agents who are only capable of reading the text displayed on the screen. Can't use logic, never apologise, can't connect one to a manager. The best they can do, if they don't disconnect one before, is put a request in to the "escalation dept"

Pathetic, and you see the star rating above, even 1 star is 1 star too many.