DSTV what bull**** service and yet no resolution

i phoned DSTV Durban yesterday at 11:10 as my DSTV kept coming up with the error message Smart card Validation so i thought lets give then a call to sort it out. my DSTV was still working at that time. The consultant i spoke to asked me to do various but she did not know what she was doing. 20 minutes later my DSTV account is blocked, i was transfered to the line supervisor who tried to assist but she also i was unable to help and transferred me to the floor manager Clinton, he could not help me and said that the technician would call in half and hours time. all this took 45 minutes of my airtime. 2 hours later the technican has still not called. i phoned DSTV to speak to Clinton and was told by the consultant that she does not know which floor he is on. this is utter bull**** service from DSTV. My DSTV is still not working. Is DSTV going to reimburse me for their useless staff who are not trained well. the only reason i am forced to use DSTV is for the live soccer that is shown, Can DSTV wake up and treat customers properly and make sure all the **** is sorted out on time. i would like DSTV respond on their useless staff who promise that this will get sorted out in half an hour. it has now been over 20 hours and no call from DSTV as yet. use less bunch of idiots.