AS
Alison S
1 reviews | Active since Oct 2015
09 Sept 2020, 18:05
Dstv - what a *******
Highly irritated with DStv. On the 24th of Aug I downgraded my package to the compact package on whatsapp that amounts to R399. Got all my proof. Logged on to the dstv app now after I was unable to use the app for a while ( I had to update the app before I could use it now) and it tells me now that we owe DStv R700+. Didn't make sense to me at all cos I downgraded. Only to be told by the call centre agent that I apparently went in on my app and upgraded to the premium package again. This is utter nonsense. Why would I correspond on whatsapp to change the package and then go on the app to upgrade again. Dstv are robbing us now. I refuse to pay it. I will rather stay without dstv forever.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
09 Sept 2020, 18:29Hi Alison,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Sept 2020, 18:29
Official
Hi Alison,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
AS
Alison S's updateReviewer Update
09 Sept 2020, 22:34This is my proof on whatsapp. Not sure how I mariculously changed it in the app:[08/24, 18:32] Dstv Now: Ok, great! I'm getting your package costs.
[08/24, 18:32] Dstv Now: Your downgrade from *DStv Premium* to *DStv Compact* on *A****, will be *R399,0*.
You've already paid for a month of *DStv Premium*. You won't miss out and can enjoy your viewing for the rest of the month.
What would you like to do?
_1)_ Schedule my downgrade
_2)_ Cancel my downgrade
[08/24, 18:33] ALISON SMITH: 1
[08/24, 18:33] Dstv Now: Let me know if there’s anything else you need help with.
_[Tip: eg. you can ask me to check your balance or go to the main menu]_
[08/24, 18:33] Dstv Now: Your downgrade was successful. You'll be able to continue viewing your entertainment on your current package *DStv Premium*.
Your downgrade has been scheduled for *25 August 2020*, your next payment date.
[08/24, 18:32] Dstv Now: Your downgrade from *DStv Premium* to *DStv Compact* on *A****, will be *R399,0*.
You've already paid for a month of *DStv Premium*. You won't miss out and can enjoy your viewing for the rest of the month.
What would you like to do?
_1)_ Schedule my downgrade
_2)_ Cancel my downgrade
[08/24, 18:33] ALISON SMITH: 1
[08/24, 18:33] Dstv Now: Let me know if there’s anything else you need help with.
_[Tip: eg. you can ask me to check your balance or go to the main menu]_
[08/24, 18:33] Dstv Now: Your downgrade was successful. You'll be able to continue viewing your entertainment on your current package *DStv Premium*.
Your downgrade has been scheduled for *25 August 2020*, your next payment date.
AS
Alison S's update09 Sept 2020, 22:34
Reviewer Update
This is my proof on whatsapp. Not sure how I mariculously changed it in the app:[08/24, 18:32] Dstv Now: Ok, great! I'm getting your package costs.
[08/24, 18:32] Dstv Now: Your downgrade from *DStv Premium* to *DStv Compact* on *A****, will be *R399,0*.
You've already paid for a month of *DStv Premium*. You won't miss out and can enjoy your viewing for the rest of the month.
What would you like to do?
_1)_ Schedule my downgrade
_2)_ Cancel my downgrade
[08/24, 18:33] ALISON SMITH: 1
[08/24, 18:33] Dstv Now: Let me know if there’s anything else you need help with.
_[Tip: eg. you can ask me to check your balance or go to the main menu]_
[08/24, 18:33] Dstv Now: Your downgrade was successful. You'll be able to continue viewing your entertainment on your current package *DStv Premium*.
Your downgrade has been scheduled for *25 August 2020*, your next payment date.
[08/24, 18:32] Dstv Now: Your downgrade from *DStv Premium* to *DStv Compact* on *A****, will be *R399,0*.
You've already paid for a month of *DStv Premium*. You won't miss out and can enjoy your viewing for the rest of the month.
What would you like to do?
_1)_ Schedule my downgrade
_2)_ Cancel my downgrade
[08/24, 18:33] ALISON SMITH: 1
[08/24, 18:33] Dstv Now: Let me know if there’s anything else you need help with.
_[Tip: eg. you can ask me to check your balance or go to the main menu]_
[08/24, 18:33] Dstv Now: Your downgrade was successful. You'll be able to continue viewing your entertainment on your current package *DStv Premium*.
Your downgrade has been scheduled for *25 August 2020*, your next payment date.
AS
Alison S's updateReviewer Update
10 Sept 2020, 13:38Wow it really takes forever to get a response from Dstv.
AS
Alison S's update10 Sept 2020, 13:38
Reviewer Update
Wow it really takes forever to get a response from Dstv.
DStv (MultiChoice)'s replyOfficial
12 Sept 2020, 12:52Dear Alison,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
Per telecom, your services have been downgraded as per your initial request. We have also canceled your PVR functions and your Showmax accounts as requested.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
Per telecom, your services have been downgraded as per your initial request. We have also canceled your PVR functions and your Showmax accounts as requested.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Sept 2020, 12:52
Official
Dear Alison,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
Per telecom, your services have been downgraded as per your initial request. We have also canceled your PVR functions and your Showmax accounts as requested.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
Per telecom, your services have been downgraded as per your initial request. We have also canceled your PVR functions and your Showmax accounts as requested.
Kind regards,
Dstv: Hello Peter Team
Best regards,