DSTV - WHAT A NIGHTMARE TO GET A STRAIGHT ANSWER

What an effort to get a straight answer from the service centre, or agent on the Chat system on MyDSTV!! Frustrating beyond measure. They make promises they do not fulfill. I will call you back tomorrow, well that never happened. All I asked for was, as Disney+ is ending its free viewing tomorrow 18 NOV, I asked if the taking it up do I have to sign for 24 months? YES. If I decide I cannot afford it after 6 or 12 months, is the cancellation fee a once-off R180 - or a monthly amount - NO UNDERSTANDABLE RESPONSE!! Is there a Pensioners discount? Suddenly prices were thrown at me that totally confused me ranging between R600 odd, then R700 odd, originally Over R900 odd. This is beyond belief that no one can give me a direct answer. Premium costs - X, 2nd Decoder costs - Y. Disney+ costs - Z. I am more confused than ever as to what is going on here. Then I was told the amount was for streaming and he had already changed the package, when streaming was not discussed properly with me. I have ADSL and not fibre, so do NOT want streaming for everything, where my decoders become a display item and no longer work. This is not what I asked for.

PLEASE can an agent call me and speak to me explaining exactly what the pricing per item is and address my concerns, in a professional manner and stop beating about the bush, make changes that were not fully explained, they have my details.

Written on behalf of JEFFREY TAYLOR - TABLE VIEW CAPE TOWN.