DSTV what a money making racket

In July I had a problem with my bank account so I paid cash and called DSTV explaining that I had paid in cash and asked that they not put the debit order through. And that's where my nightmare began. I have had my service cut every week sometimes twice a week. I called in every time only to be kept on hold or cut off. This costing me R150 to R200 airtime per call.

I have gone through over 20 agents spoken to Team Leaders Supervisors (Anselm, Nicole, Adrian and Fahick just to mention a few and have yet to speak to the manager Tevin Godfrey who is either to busy or really does not care.

DSTV promises to sort out the queries in 48 hours I have had this issue for 3 months now and have taken the costs just to get this sorted.

I have escalated this over 15 times and have heard the same answers or excuses (at this point I cannot decide which it is)

I have been told that their system had an error where it automatically reverses the debit order and that's the reason why my account shows a constant amount owing despite the fact that I call in and verify and then pay and send proof of payment through to DSTV.

The R399 package now has costed me in airtime bank charges per week and still DSTV cannot call me or correct this issue.

Please help. These people are now ripping consumers off