DSTV, What a joke

Since December 2020 I have had nothing but poor service from this organization. This is the latest saga, it baffles the mind to think that this organization has the monopoly to private TV in RSA. Here is the latest correspondence with them: - Dear Multichoice, It grieves me greatly that every month I have hassles with my account due to your bungling accounts department. Every month I pay my subscription but almost every month my service is interrupted or I receive daft messages that only enforce the very low opinion I have of your accounts department. August was the cherry on top; please will you advise me what I am supposed to do regarding the following messages:-

1. I paid by EFT on 21st July R315.00 to DSTV in favour of August subscription

2. On 3rd August at 11h10 I received the following message per SMS:- DSTV: Thank you for your payment, unfortunately the amount paid is less than required. Please pay R257.09 using payat.io/dstv/***6

3. On 3rd August at approximately11h26 I received the following message per SMS:- DSTV: Thank you for your payment, unfortunately the amount paid is less than required. Please pay R159.09 using payat.io/dstv/***6

4. On 3rd August at 11h44 I received the following message per SMS:- DSTV: Thank you for your payment, unfortunately the amount paid is less than required. Please pay R137.09 using payat.io/dstv/***6

5. On 3rd August at 12h10 I received the following message per SMS:- DSTV: Thank you for your payment, unfortunately the amount paid is less than required. Please pay R82.09 using payat.io/dstv/***6

6. On 3rd August at 12h11 I received the following message per SMS:- DSTV: Thank you for your payment, unfortunately the amount paid is less than required. Please pay R22.09 using payat.io/dstv/***6

I must admit that I was hoping it would continue reducing until I had amassed a credit of R10 000.00 but alas it went no further. This begs the question, “Does Multichoice accounts dept know what they are doing?” How can the amount owing reduce over the space of an hour when no payments were made in the same period?

You guys are an absolute disgrace.

Please advise when you have resolved your internal incompetency’s what the status of the account is. I note with anger that you have not deemed it necessary to respond to my e-mail of 21-08-03, that is what I have come to expect from DSTV

Yours sincerely,

Charles Pietersen