DSTV what a disgusting company

I had DSTV gugulethu staying at my guest house they smashed a massive glass and stole my rugs resulting in damage of R4500. I spoke to them over a hundred times and they told me they had deposited the money for damages to date no money has arrived. When I phone they ignore my calls tell me they putting me through to Thandiswa the manage and I'm just left on hold. Spoke to the owner he claims money was paid to me and it was not what a lier. What a disgusting company so horrible and dishonest. Is this the way DSTV want to represent themselves when staff destroy a guest house.