DSTV What a DISASTER - dont bother look elsewhere especially if you have a non standard installation or expect a professional smooth quick installation - wait even better simply expect an installation

Extremely disgruntled and unsatisfied - I am not normally one to rant and rave or take to social media to highlight an issue however...........

Sequence of events: 1) Buy the explorer with dish and installation at game nice price- quick and easy no worries 2) Phone the number schedule installation - cool - all sorted waiting for call from installer for him to arrange installation and to inform him we have a non standard installation (prepared to pay extra for this no problem after all not standard - I KNOW THIS) 3) Installer arrives unannounced / unplanned at 21:00 on a Friday - causing a meltdown with the security guards at the gate to our complex - to add insult to injury without the proper equipment to complete the installation - not great at all - no arrangement made - not the correct tools come on - DSTV in todays times security is all important how would you feel and more importantly would you accept and allow a delivery / service at any of your properties unplanned and unscheduled? I think not. 4) The client (me) out of frustration signs the install form to get the dish and lnb - silly me I thought paying for an installation from a recommended accredited installer would make a difference - hind site bad move should have lost my s%^& but alas one lives in hope. 5) Make a few calls get another accredited installer says his coming the next day 2 hours after the agreed time phone him no his stuck in traffic (on a Saturday??????) and again doesn't have the required tools to complete the installation - I have now informed him prior that this is a non standard installation and explained at length and in detail what is required. 6) Phone DSTV call center awesome service and very polite - refer me to an installer near me 7) Make contact he conducts a site visit - makes an appointment - no show telephone call - promises the next day no show - telephone call no answer 8) Right so this isn't working therefore I loose my s#$t properly and out of anger and frustration go out and buy a sat finder - mount my dish on the place the accredited installer intended to install the dish - nice job not so difficult now I attempt to set things up myself - understandably this takes time and patience with regards to alignment which due to the above I have very little of and therefore decide to throw in the towel.

Result : still not online/ still not a subscriber / no watching the Newcastle United vs Huddersfield town match at 14:30.

While the DSVT Call center staff are very polite and helpful there is a HUGE disconnect with regards to their installer network - one issue bad luck - two in a row more than a coincidence and finally three in a row well clearly big issues at play. I was really hoping third time lucky would be the result.

If your main requirement is sport you're probably better off spending double the DSTV premium subscription monthly one shot and getting a sky sports pass at least then you only have your internet to worry about and possible some fancy foot work with regards to VPN.

If you have a non standard installation or potentially should you hope for a professional and timeous installation of your DSTV equipment my experience to date concludes you're better off not taking the plunge. As all dark clouds have a silver lining in this case its the call center staff however without competent installation teams and clear communication disconnects rather give up, tap out, throw in the towel or wave the white flag before you take the plunge otherwise you might be the one typing a stinking review instead of catching up on yesterdays football highlights and preparing for your teams match today.

DSTV please contact me so I can return all of my equipment for a full refund - guess what its completely unused 2 weeks down the line - and lets put this dreadful experience behind us.