DSTV what a disappointment

I contacted DSTV on 5 December 2018 and entered into an agreement with DSTV for a Free Xplora and installation for a period of 12 months at R749. This agreement being verbal as it is the only way that DSTV would contract with me. I was also told that it was the last day to get this package and it was ending at 4pm that day. To my dismay by 29 December 2018 no decoder had been delivered so I called in to enquire to be told that the matter would be escalated and someone would contact me during the course of the next week after the New Year. I then contacted DSTV again today, 18 January 2019, as I once again have not heard a peep out of DSTV. This time to be told the same story of escalation. I then spoke to the assistant supervisor whom proceeded to advise me that this package was no longer available and was for the month of November 2018, despite me having entered into a legal binding agreement with DSTV. Once again I now wait for feedback from DSTV. MultiChoice/DSTV this is not acceptable customer service, you cannot renege under an agreement without there being consequences. Perhaps I should join the vast numbers of others leaving your service and moving on. Completely despicable service and totally unacceptable, and when contacting your call centre no one is ever able to help immediately. Very diappaointing especially after being your customer for over 10 years.