DSTV Web site fault - no credit card payment

Despite contacting the call center at least 4 times, and sending e-mail fault reports as well as online fault reports (several of them), the DSTV web site does not allow the smart card to be linked to the sign in account. Because it cannot be linked, online credit card payments cannot be made, this includes topping up the box office account. Until last week it was linked and credit card payments could be made.<br> Now it says that the smart card is linked to another profile (this sounds like identity theft) but no one at DSTV/Multichoice is able to assist. I have heard nothing from them. The customer service is non-existent.