DSTV We are paying for something that is "NOT WORKING" very POOR Service

Very disappointed by DSTV's poor service!!!!! Since the end of September 2019, my wife and I have called the contact centre over 15 times because either our PVR functionalities have been disconnected or our DSTV service has been completed disconnected and the only explanation the consultants can give is a systems error. Our query has been escalated (which seems to be the generic answer) on numerous occasions but still no answer. We are told that we are very good paying clients but this is the type of service we receive. This morning 14/10/2019 again our service is disconnected and I'm being told that our account is in arrears but we have already paid via debit order and again our query had to be "escalated". In one instance we were told that the system debited our account twice and it was escalated. What is the point of having a contact centre but your consultants are not able to assist??

This is very frustrating and I can assure you that daily you will be losing clients. Fibre has recently been installed in our area and we are seriously considering moving over to NETFLIX!!!

DSTV We are paying for something that is "NOT WORKING"