DSTV Ways to Save Offer.

I thought I'd take up the offer of a lower subscription if signing a 24 month contract so clicked on the "Call me back" button in their website. I got one telephone call asking me about what I'd already told them I wanted. So I told them again anyway. The reaction was to say this would be passed this on to the correct department! Nothing more has happened despite several follow ups! So much for their "Ways to Save offer".