IR
Ian R
1 reviews | Active since Nov 2010
17 Nov 2024, 19:58
DSTV warranty units are not refurbished properly
I have recently established that the 1year warranty given on Explora Ultra is a swop out with REFURBISHED unit. My impression is that one clients problem unit is the next clients replacement unit. Why do I say this? Twice now I have had units swopped out where the units in store were non functional and had to be replaced in store!!!
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Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Nov 2024, 20:12Hi Ian,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply17 Nov 2024, 20:12
Official
Hi Ian,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
IR
Ian R's updateReviewer Update
22 Nov 2024, 11:33So it took a while but Sifiso from DSTV came to check system. This was followed by Kevin from EDM who replaced the LNB (supp**** by previous “agent”) and installed a NEW decoder so that requires a 10 rating
IR
Ian R's update22 Nov 2024, 11:33
Reviewer Update
So it took a while but Sifiso from DSTV came to check system. This was followed by Kevin from EDM who replaced the LNB (supp**** by previous “agent”) and installed a NEW decoder so that requires a 10 rating