Dstv wants to **** me

Dstv sh#t service and day light *******. Firstly they didn’t debit for my April subscription, they blocked the service but they want me to pay a reconnection fee yet there is money in my account. Fine I went to the app with an intention to pay, only to find that they want me to pay just over R800 instead of the normal R649. I called customer service, spent over 30 minutes with a consultant who failed to explain why I must pay extra. The stories kept changing, so I requested to speak to a manager only to be told her manager has not arrived to work, the other person in charge is busy. I will not pay until someone gives me a proper explanation for this overcharge