DSTV Walker change of ownership and incorrect billing

<p>On the 2016/12/14 12:10:44 PM I requested a change of ownership for my DSTV 7" walker. On Dec 14, 2016 at 2:03 PM I received a ref# ********** from Noreen Nkala. On the 19/12/2016 at 3:00 PM I called in to the call centre as I haven't gotten any feedback. I was was told to email the completed change of ownership forms again. I emailed the forms again at 3:26 PM and received a ref# ********** . On 20/12/2016 at 7:22 AM I received an email from Mfaniseni Nhlapo requesting that both ID's be sent through so that they can process my application. I sent both ID's on 20/12/2016 at 8:32 AM. On 23/12/2016 I followed up again with the call centre as I haven't gotten any feedback. I was told that there is a balance of R84.40 which I have to pay in order for them to proceed. I explained that I requested my DSTV service to be disconnected on the 15/11/ 2016 already and I was promised that it would be disconnected on the 25/11/2016. (Which means my account would not be debited as I requested the disconnection ahead of time. On 28/11/2016 I noticed my bank account was debited with R844 by DSTV, and called in to the call centre. I was told that they can see my request for my service to be disconnected on the 15/12/2016 and that they will disconnect the service immediately and was instructed to go to my bank so that I can have the debit order reversed.) The guy promised that the balance of R84.40 will be removed as its not my fault the service was not disconnected. I was also promised a phone call on the 24th between 10AM-10H30AM which didn't happen.</p> <p><br />On 28/12/2016 I spoke to Sibusiso Modise and explained the whole story and followed up as to why my DSTV walker has still not been been changed to the new owner. He asked me to email all the forms to him and would action it immediately. I emailed him at 11:02 AM and at 11:26 AM he confirmed that it was done. Unfortuantely now my bank account was debited with this balance of R84.40 which once again was not my fault and I was promised before that my account will not be debited.</p> <p>This is really pathetic customer service from the start as I have had endless issues. Is this how you treat all your clients? I called in so many times and everytime I get a different story instead of getting to actual problem. From the start I was told this process takes 2-3 working days and its been over 3 weeks!! This is really unexceptable customer service and I want a refund done on my account immediately as well as any other bank charges!</p>