cF
chester F
1 reviews | Active since Sept 2014
11 Mar 2016, 10:25
DSTV WALKA NOT WORKING
MY WALKA WAS CUT OFF WITHOUT EXPLANATION IN SEPTEMBER LAST YEAR...I HAVE PHONED THE CALL CENTRE 5 TIMES SINCE LAST MONTH TO SORT IT OUT,IT'S STILL NOT WORKING.AS I AM A PREMIUM SUBSCRIBER THAT PAYS BY DEBIT ORDER THIS IS TOTALLY UNACCEPTABLE
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Mar 2016, 17:21Hello chester fourie,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have activated your Dstv Mobile services , as a premium subscriber you get the mobile services at no additional cost the issue is now resolved . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have activated your Dstv Mobile services , as a premium subscriber you get the mobile services at no additional cost the issue is now resolved . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Best regards,
DStv (MultiChoice)'s reply11 Mar 2016, 17:21
Official
Hello chester fourie,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have activated your Dstv Mobile services , as a premium subscriber you get the mobile services at no additional cost the issue is now resolved . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have activated your Dstv Mobile services , as a premium subscriber you get the mobile services at no additional cost the issue is now resolved . Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Best regards,