AvJ
André van Jaarsveldt

1 reviews | Active since May 2016

08 Dec 2016, 10:52

DStv Walka constantly give E19-4 error

<p>This is now like the 4th time our Walka just stop working and give the E19-4 error code!!!</p> <p>I contacted Maylon Hess but she stop replying to help me. DStv why do you always cut our connection????</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Dec 2016, 12:32
Official

Dear André van Jaarsveldt

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Dec 2016, 13:50
Official

Good day Andre

We are sorry to hear about the continuous error message that is still pending on the Walka. The signal has been sent to clear off the error message displayed.

We highly recommend that you have your Walka tested at the nearest MultiChoice branch or agency.

Our technical team will inspect the device and provide you with the relevant feedback.

Please do contact us should you require any further assistance.

Best regards

Dinah

Best regards,

AvJ
André van Jaarsveldt's update08 Dec 2016, 15:13
Reviewer Update

Good day Dinah

Maylon rep**** and said that the wrong services was loaded on my account . It was just after MultiChoice "loaded the wrong service " Now I have to undergo expenses because of something someone did at MultiChoice . I do not accept this, please try and fix the problem on your side. I receive a error "Service is currently Scrambled"