Dstv Walka

I went to our local multichoice dealer to report that my walka does not want to charge and that it seems that the charging block has been damaged. I was then told that I should take out insurance on my walka and wait 3months and then bring the walka back to claim a new one which I refused to do as I just wanted the walka I have to be fixed. On my enquiry on a supplier to fix the walka I was told that there was no one that can fix the walka and that I should buy a new walka.<br> <br> Seriously is this the kind of service that dstv gives there loyal customers.