DSTV vs Eskom [Worset client service for 2022]

Let's be honest.....your service is worse than eskom( a failed entity). Imagine having to waiting 2 full months for a feedback!!! And to make things worse, I get penalized (disconnected) because of your team incompetence. I been sending proof of all the communication I got from you guys confirming that I must pay R585 per month for three months for my premium subscription. And yet when I paid that last month, my account got suspended. I had to pay another R460 since you guys included reconnecting fees. I was promised this was escalated to your billing team to be fixed, but here we are again!!! My account suspended!! I have to pay the full R958 and reconnecting fee !!!! Really guys ? I honestly lost faith in DSTV and highly doubt this issue will ever be solved.

Oh fun fact !! Whenever I inquire about the status of this enquiry, I get told I must be patient, haha basically 2 months is still within your turn around time....

So let me ask for the last time , 1) has the discount been loaded now ? 2) will I get a credit for the extra amount I paid last month ? 3) Now that I'm disconnected, how much must I pay ?

Please prove me wrong that you guys are not worse than eskon !

Regards Annoyed client