Dstv viewing and MNS insurance *****!!!!!!

I had DStv insurance and was not assisted by them I cancelled the insurance since I had bought myself a new decoder for R600 in December after years of payment to the insurance I was told that they upgraded their decoders and they can't assist me in their walk in centers I needed to go to Randburg imagine the nerve I'm staying in Vaal and I must travel that far for a decoder because of the ***** the insurance companies do my policy was not cancelled as I had requested I could see each month that It was still billed on a INACTIVE Decoder for that matter, and as I know that all I'm paying for is DStv I was making payments as per that for 8 months and today my dlservices have been disconnected when I call multichoice they say when I make payments the first thing that deducts is the insurance that I added on after years with multichoice so my DStv account is now in errears of R265 that is why I'm disconnected. When I call multichoice all I'm getting is we are not dealing with the insurance department so we can't assist you, you need to call them directly like honestly speaking how can I be charged for Insurance on a decoder that is DEAD and why is insurance being paid first instead of my Dstv services MNS insurance is a ********* just last week they were calling me again enquiring if I wanted insurance on the new decorder I told them to say I cancelled the first 1 why insure this one but today I'm being told that it's not cancelled and I must pay the money so my services can be reconnected I'm livid I can't believe such a huge company is ***********. I want my services reconnected and that stupid insurance cancelled and I want to reimbursed all my hard earned money now