DSTV ..... Very very bad service

Multichoice Customer Care......what a joke.

As a DSTV customer for many years I was very surprised when I took my faulty decoder to the DSTV shop at Carnival Mall the unit was "tested" and I was told there is no fault with the unit. It had been freezing and giving me an error message to unplug the unit and restart it. This would happeno up to 3 times a week. So I took hope and the continued on a regular basis. After many calls to the Carnival mall shop and many calls to the call centre. I was informed that I don't have insurance on my decode. I was never offered or advised that insurance in not included in my subscription. I was then told to take my decoder to Benoni car radio to be exchanged and I had to pay R400 in. So off I went to Benoni where I stood in a a for over 25 min only to be told they only have the old type decoder and don't have stock of the HD decoder. I was told to go buy one at Pep or Game which I did. I called your call center AGAIN to activate the new decoder this took over 40 min. And your consultant could not clear an error code that indicated my subscription was being verified. He informed me that it should clear in 10 min. So I waited. Then 20 min later had to call back as the error had not cleared. So we eventually got the decoder working. So I excitedly started watching TV only to find out that I can't select some channels when using the scrolling option. Some channes give me the options to watch or Airing. And I can't select to watch. The options given are Set reminder or Other Airing. The programme I'm trying to select is currently on why can't I select to watch it. Ive called your call centre AGAIN ..... 4 times and this can't be resolved.

I have to ask myself if paying for a premium subcribtion over R700 a month is worth it. How is it that there are not more option available why only DSTV. As an example.... We have numerous cell phone providers..... Multi choice needs some competition maybe then they will improve their service.

Terribly dissapointed and frustrated with very bad service after numerous trips to DSTV offices and hours and hours of phone calls all of which cost money and my problem is still not solved.