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chantelle W

1 reviews | Active since Dec 2016

14 Apr 2018, 13:12

DSTV - Very *************

They just disconnect your acc without notice that it is "behind" then when you che k on the nrs given it shows that payment is only due at month end and the acc is active and there is no amount due NOW or in arrears??? Absolutely **** service. And the call centre is useless as well. Keep insisting it is behind but when asked about why there is no mess on my decoder or why self service shows all is ok they can't even answer me.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Apr 2018, 07:06
Official

Dear Chantelle Wasserman

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

cW
chantelle W's update16 Apr 2018, 20:08
Reviewer Update
All good and well, but surely it should show on the website or self service nr or even on a message on my decoder that there is an amount outstanding? I have been checking on a regular basis if there is any amount outstanding, and nothing showed just the R854.00 that isdue on 29/04/2018!! So please explain how consumers are supposed to know if it doesn't show anywhere?? I definitely feel that in some way this could have been avoided at all if I was aware!! But now once again, I have to pay extra for reconnection again??? This is unacceptable.