Dstv very poor service and lies

Dstv offered an upgrade to the Family package for R210 for 3 months, but they charged the full amount. We phoned to complain for the last 3 months and they never reimbursed us. We had a nil balance at the end of September, so we thought it was resolved, but now on the 3rd October, they cut our service. We called in and asked them to downgrade to access while they sort it out, the man told us to pay R170, which we did immediately, but he didn't connect it. Then I called in again and spoke to Washielah who said she is sorting it out, only to receive an sms to say we must pay another R159, but they are owing us!! And this would mean I must pay a family package price for dstv access. I called to speak to a manager and was cut off, then called again and was kept on hold for half an hour. I was on the line for 2 hours today and they didn't sort it out. Dstv are ****** and *****.