GR
Gillian R
1 reviews | Active since Jun 2020
08 Jun 2020, 10:31
DSTV VERY POOR SERVICE
I never learn. I bought an explorer & 2 additional decoders, new aerial...I was advised that I would get the R699 promotional deal, which is R899 with the additional decoders, but when billed amounted to over R1000. After a the matter was escalated, they advised I should only pay once the amount was amended, but confirmed it would be R899. Today I was disconnected and when I called this time I was told I was not going to get it at R899...so many long calls to always get bad service
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Jun 2020, 11:11Hi Gillian,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jun 2020, 11:11
Official
Hi Gillian,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Jun 2020, 17:27Dear Gillian,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, please allow us time to investigate this matter. The promotion that was offered remains in place provided your payment is made on or before your payment date, which is the 1st of every month. Going forward, please ensure that payment reaches us by this date to avoid disconnection of your service. We are currently reconciling your account and will be able to advise on your next amount to pay once the investigation is complete.
In the meantime should you wish to engage with us on any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, please allow us time to investigate this matter. The promotion that was offered remains in place provided your payment is made on or before your payment date, which is the 1st of every month. Going forward, please ensure that payment reaches us by this date to avoid disconnection of your service. We are currently reconciling your account and will be able to advise on your next amount to pay once the investigation is complete.
In the meantime should you wish to engage with us on any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jun 2020, 17:27
Official
Dear Gillian,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, please allow us time to investigate this matter. The promotion that was offered remains in place provided your payment is made on or before your payment date, which is the 1st of every month. Going forward, please ensure that payment reaches us by this date to avoid disconnection of your service. We are currently reconciling your account and will be able to advise on your next amount to pay once the investigation is complete.
In the meantime should you wish to engage with us on any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, please allow us time to investigate this matter. The promotion that was offered remains in place provided your payment is made on or before your payment date, which is the 1st of every month. Going forward, please ensure that payment reaches us by this date to avoid disconnection of your service. We are currently reconciling your account and will be able to advise on your next amount to pay once the investigation is complete.
In the meantime should you wish to engage with us on any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,