DSTV very bad service from their call centre agents

Very bad service received from call centre agents. My services has been disconnected on the 28th of June 2019. 27th of June I struggled to make a payment. My acount is in advance and my services get disconnected. Sure the will be able to se who disvonnected my services because that person caused that my account is not linked to a package or smartcard. When I tried to make s payment i could not. 1st call agent gave me incorrect number. 2nd call gave me a number which enabled me to make a payment of R1075 which put my account, a month in advance. My service is still not reconnected after 10 phone calls and more than R100 airtime. They even made me to call their Durban office . It is still not fixed after 43 hours of frustration and dealing with incompetant and bad attitude agents.