Dstv Very Bad Service

I have app**** for DSTV Internet and it was delivered on the 4th April but that same day it was delivered Vuma installed Fibre. From the 5th April I called Multichoice even liaise with several Chat agents to cancel the application to have it returned back before 7 days cooling off period, I have told by the numerous Agents that Internet team will call back but they haven't called me. Chat Agents since the 8th April advised that I should drop off their at nearest Walk-in Centres in Midrand and gave me the addresses termed invalid: 1. Corner 5th Rd & Harry Galun Streets, Halfway Gardens, Midrand 2. Midrand Customer Services Centre. 15th Road Randjiespark

Unfortunately, Multichoice do not seem to know which walk-in centres are operational. I was directed to Carswald Centre in Midrand and which has actually been closed down and no longer operational. I have now been directed to another one in Randjiespark but no one at Multichoice can provide their number. I was given very bad service and encountered the rudest idiot who simply told me they will escalate to Internet team and then rudely dropped the call (twice). I'm not going to be liable for any charges except cancellation fee of R170 because I called on time to cancel their internet and to have their Router returned back to them. Multichoice: Could you please make it easier to find your walk-in centres by showing them on your website and providing their contact details? Secondly, please make sure your information is updated so that you know which centres are operational. Surely, that's not too much to ask. Thirdly, I'm still waiting for the Internet team to call me regarding this Router because I was told by Dstv Chat agents not to drop it off in Randburg as the Internet team will call first and decide.

Also there are charges I don't know about are added on my account. Dstv service sucks!