DSTV_VERY BAD SERVICE

I so wish we have another company to compete with DSTV. this company is taking us for granted because they know we don't have any other options. I complained about them using this platform, one of their employees contacted me and try to resolve the problem, but nothing changed, and he promise to send a technician to come over to assist. the so-called technician called to book an appointment to come to my house to fix the problem, but nothing happened, i asked them to come over weekend while i'm around and he promise to call me but never did. WAS THIS DONE TO KEEP MY MOUTH SHUT???? The problem is still there, nothing is working. WHAT MORE DO WE NEED TO DO HERE? I tried calling the person that was talking to me after my first complain, his name was Ntando, the lady that answered my call told me that I must explain everything to her and she will try to resolve the problem, REALLYYYYYY! start from the beginning again????? I refuse to explain but demand to speak to Ntando and was told that they can't assist since they have a lot of Ntando's and by the way, the Ntando that I spoke to advised that they don't have direct contact numbers, so you need to go through call centre number for everything. i am tired of this game. DSTV what more do you need, we spend our money that we work so hard for, money that can used to do other important thing but invest in you and get such service? worse part, your packages and items/equipment is so expensive, and you still don't see the importance of providing or improving your services....What more do you need from us? I am very disappointed.