DSTV utterly useless and incompentent

I had two explora 1 extraview decoders installed. The hard drive on one became *******ed and after hours of struggle the agent gave me two second hand explora 3b's (The decoders were insured through DSTV).

My extra view is no cancelled and entered as two separate packages which mean that I must now pay for TWO subscriptions. I have contacted the call centre 7 times and was put on hold for a total of 3 hours 39 minutes and each time my call was cut off after 30 to 0 minutes each.

I am currently placed on hold and after 45 minutes I still have nobody talking to me.

Do DSTV think we have unlimited air time?????

The are a disgrace and so *********** they cannot even fix a simple issue.

Last night I was told by three different operators that They are in consultation with a supervisor only to learn from the fourth operator that there was no supervisor on duty????????

My call now was dropped by them after 47:37 !!!!!!!!!!

This is what happens if a Company has the monopoly .

Any suggestions how I can get someone to do their job at DSTV???????