Dstv. Using customer credit and activating pvr without customer consent

Good day. My dstv has been suspended. Upon enquiry made I was informed I am in arrears and need to pay a certain amount in and I need to reconnecting fees. My account should be in credit with an amount of R406. Someone at dstv activated pvr and used my credit. I want this *****ulent action reversed. I want to cancel my dstv wef 2 November 2023 and I want my credit back which should be R406 plus days billed for November. I have raised these action steps on live chats and was promised matter has been transferred to specialists but no one has contacted me. To say I am frustrated and not impressed with dstc is an understatement. Your urgent action with this matter is highly appreciated. Jenny Wilson