DSTV USES ************ MEANS TO SWINDLE CUSTOMERS

On the 4th of April Dstv contacted us to sell us their wifi /internet service. Soon after I realised that I no longer had access to Showmax. I contacted the call centre and the agent told me that our subscription had been cancelled and then immediately reinstated. That resulted in the account being debited a cancelation fee. The sgent referred me to his manager who promised to sort out the issue and get back to me which he never did. I called an additional 2 times, second agent put me on hold for 6 minutes, 3rd line just went dead. I contacted the DSTV Twitter account and I was assisted in connecting back my Showmax. My issue now is the bill : in attempting to reconnect Showmax I was billed twice, due to the cancelation the account was billed a cancelation fee. Now the Twitter agent is unable to understand, despite me explaining the issue several times. I did not ask for a cancelation fee so I'm not liable for the fee. On the 2nd of April 2023 I paid the full subscription amount for dstv and Showmax, so I did not owe anything. Therefore I can't be billed another 2 times for Showmax on one account when I have already paid. I have been requesting dstv to tell me who cancelled and for what reason. Surely their system records calls, it identifies who worked on a particular account. I'm using my airtime and data to try and fix a problem that they created. On top of that their agents simply put me on hold and never come back or just hand up.