AR
Andre R
1 reviews | Active since Jul 2016
15 Oct 2020, 11:34
DSTV useless support
Trying to get to speak to someone at DSTV is impossible! I have been trying to connect my Holiday home but the self-service website does not connect the service. Phoning the call centre is an absolute waste of time. No one answers. You just get referred to an electronic choice (1,2,3,4 etc) which is of no assistance whatsoever. Such poor service! Yet, DSTV's debit order deductions from subsrcibers seems to be a well oiled machine. Pity the rest of the service is so pathetic! Please DSTV, we want to talk to a PERSON that can resolve customer issues!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Oct 2020, 12:01Hi Andre,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Oct 2020, 12:01
Official
Hi Andre,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Oct 2020, 16:15Hi Andre,
As per our telephonic conversation, please be advised that the issue will be escalated to our Call Monitors.
Once again, I apologize for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that the issue will be escalated to our Call Monitors.
Once again, I apologize for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Oct 2020, 16:15
Official
Hi Andre,
As per our telephonic conversation, please be advised that the issue will be escalated to our Call Monitors.
Once again, I apologize for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that the issue will be escalated to our Call Monitors.
Once again, I apologize for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,