Dstv useless service provider

I requested a downgrade in September, the consultant that assisted me said I must R530 before they can downgrade, after downgrade I will be credited. I did make payment, up to today, no downgrade was done. I even contacted their whattsapp number for the same request. We are now in November, still no downgrade. I've been phoning them almost every week to check progress, everytime I contact them they say my downgrade has Ben effected.

Today I got message that my account has been suspended, called them and now they say they can't downgrade because my account is not active I must pay R534 before they can downgrade. This is the worst and 8ncompetent service I've ever experienced in my whole life. I am still waiting for a call from them, they said they will call back within 2 hours.