dstv useless service and taking money

I called on Sunday to have my package changed whereby i specifically requested the balance that i needed to pay the following day and the consultant's response was i cant tell you.i made payment at a Ok store asked the lady to check balance and she confirmed amount i then paid more than that as i knew it could not be correct,got home the night saw a further amount was outstanding made payment via fnb and today my services are disconnected .i phoned twice and no one attempted to return my call after asking them to call me back.spoke to cidumaleng trabinyani all she said ..i am sending ,my teamleader ,an email ,now from past experience they dont call back,i am waiting for a call from team leader Tulufelo ndlovu to call me and i want the reconnection reversed and service reconnected as i made payment,i may not be paying R700 a month but i am paying for a service,and with having to pay such high subscription and still paying to get to a consultant that cleary dstv droes not value and pay to have their consultants professionally upskilled to handle customer calls as professional as need be,and still being charged to make calls to your call centre is ridiculous.