Dstv useless service

I own 2 dstv decoders. I only wanted to cancel one till end of this month and the consultant tells me that I can't cos system only allows me to cancel on the 30 March 2020 when my debit order goes off but it's 3 March 2020 and my payment went off already. Thought off reactivating end of this month cos I'm moving address but I just can't believe this. Something that's disconnected n I'm not using I must pay for something I ain't using. Pathetic service.