Dstv useless service

I am really disappointed with the service I have gotten. I asked how much I owe, and I paid it. Now they are telling me there is a technical issue that I have to go to a walk in centre for. This is after 4 hrs on the line and speaking to over 10 call centre agents. They apparently don't have technical people on site, and their team leader Amina is unavailable to assist me. The only solution I was given is to walk into a centre because they dunno what to do. I informed them that I have a small baby, it is not practical. They said sorry but I must just go there coz they can't do anything