DSTV Useless call centres

DSTV Account no. ********** 1 I come home tonight and I find that The tv is not playing and it only plays Chanel 100 . I call my husband who is on night shift to get clarity and he says it was playing during the day. So I tell him it's not playing then he calls DSTV to find out what is going on. He is told that we missed a payment last year August 2018 . So if we missed a payment who's fault is it? Isn't DSTV a pay as you go? How were we not cuf off in August 2018 and We are cut off now? Who's mistake is it? My husband is told to provide proof. Where can we get proof now 7 months later. Banks charge for backdated bank statements plus who keeps proof for DSTV for so long. No wonder people have resolted to Netflix and other entertainment channels. DSTV is ****** useless . They can't keep their loyal customers happy and they play us same movies anyway so keep your uselessness. I am so disappointed. We have never missed a payment in our lives since 2014 and now this.