DSTV- USELESS AND DISHONEST

iDSTV, your SERVICE is totally appalling. Along the lines of Telkom, Eskom, etc. My service was disconnected this morning (my account is paid in full). This an error from your side. I have spoken to 3 different operators @ ***. The first one cut me off after 16mins, (16mins x R1.78 per minute), for almost 16 mins, I listened to your staff, discussing there weekend, who was pregnant, who got drunk and had a car accicdent, etc, etc. Then I got cut off. I called back, went through the whole thing of verifying who I am all over again, I expressed my anger, at the service, the operator was very unhelpful, so I called back again, after my 3 calls, to DSTV, a total of 31 mins (31 mins x R1.78 per min= R55.18. My service was eventually connected, at HUGE FRUSTRATION TO MYSELF, this on a Monday morning. My question, will my account be credited with the amount of R55.18???? Furthermore at the end of August, my account was debited by DSTV, to the amount of R1180, when I called to enquire why, I was told its a new system, and I was billed incorrectly, I asked for an immediate refund, and was told DSTV, DOES NOT DO REFUNDS! Instead I would be credited the end of the following month.