LS
Lynnwood S
1 reviews | Active since Jan 2017
14 Jan 2017, 15:45
Dstv-useless
<p>My grand father is 80 I pay his DSTV-subscription by eft. In Feb 2016 I made two payments by eft. In August 2016 another two payments by eft it's a mere R220. 00 so I thought it would just then go into credit. His dstv was disconnected for none payment I provide bank statements not only is it up to date but in credit instead the entire peanut gallery calls to tell me that in Feb one payment returned...ok but I paid twice so? And how does an eft return?</p>
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
16 Jan 2017, 07:49Dear Lynnwood Symons
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply16 Jan 2017, 07:49
Official
Dear Lynnwood Symons
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Jan 2017, 08:10Good day Lynnwood
We could not get hold of you today and discuss your query telephonically.
For further assistance in this regard, please respond to the email forwarded to you.
Your case reference number is ***.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Jan 2017, 08:10
Official
Good day Lynnwood
We could not get hold of you today and discuss your query telephonically.
For further assistance in this regard, please respond to the email forwarded to you.
Your case reference number is ***.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Jan 2017, 11:05Good day Lynnwood
We tried once more to contact you but could not reach you.
Please respond with the required information for further assistance.
Kindly respond to case reference number ***.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply19 Jan 2017, 11:05
Official
Good day Lynnwood
We tried once more to contact you but could not reach you.
Please respond with the required information for further assistance.
Kindly respond to case reference number ***.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Jan 2017, 08:20Good day Lynnwood
Thank you for taking our call today.
As discussed, we have forwarded a response to your email address.
Kindly respond with the required information.
Your case reference number is ***.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply24 Jan 2017, 08:20
Official
Good day Lynnwood
Thank you for taking our call today.
As discussed, we have forwarded a response to your email address.
Kindly respond with the required information.
Your case reference number is ***.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jan 2017, 15:14Good day Lynnwood
We could not get hold of you today and discuss your query telephonically.
Kindly accept our apology for the delayed response in this regard. Please note that we're liaising with our finance team for further assistance.
We will update you with the feedback once received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply30 Jan 2017, 15:14
Official
Good day Lynnwood
We could not get hold of you today and discuss your query telephonically.
Kindly accept our apology for the delayed response in this regard. Please note that we're liaising with our finance team for further assistance.
We will update you with the feedback once received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Feb 2017, 11:03Good day Lynnwood
Firstly, we have to thank you for your patience as we looked into your query.
As per the feedback received from our finance team. The double payment reflecting in the month of February 2016 was a statement print error. This error was only encountered few months later hence the reversal was done on the 11 November 2016. Please check and verify with your bank.
The payments for the August 2016:
· Initially when we received R165.00 on the 09 August 2018, the account had a credit balance of R56.83. Due to the addition of your payment, the account had a total credit of R221.83. This credit covered your service from the 10 August 2016 to 09 September 2016.
· On the 22 August 2016, we received R220.00 and the balance covered the service from 10 September 2016 to 09 October 2016.
· 21 September 2016, we received R220.20 to cover the service from 10 October 2016 to 09 November 2016.
The next payment for Mr Edward's DStv account is R294.65 due by 10 February 2017, this is to keep the service active till the 09 March 2017.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply03 Feb 2017, 11:03
Official
Good day Lynnwood
Firstly, we have to thank you for your patience as we looked into your query.
As per the feedback received from our finance team. The double payment reflecting in the month of February 2016 was a statement print error. This error was only encountered few months later hence the reversal was done on the 11 November 2016. Please check and verify with your bank.
The payments for the August 2016:
· Initially when we received R165.00 on the 09 August 2018, the account had a credit balance of R56.83. Due to the addition of your payment, the account had a total credit of R221.83. This credit covered your service from the 10 August 2016 to 09 September 2016.
· On the 22 August 2016, we received R220.00 and the balance covered the service from 10 September 2016 to 09 October 2016.
· 21 September 2016, we received R220.20 to cover the service from 10 October 2016 to 09 November 2016.
The next payment for Mr Edward's DStv account is R294.65 due by 10 February 2017, this is to keep the service active till the 09 March 2017.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,