DSTV-Useless!!!!

Absolutely disappointed in DSTV..I have been trying to sort out an account query for more than a week now. I received an sms from DSTV to advise that my 24 month price lock plan came to an end on the 27th of February. I called DSTV to ask how much I needed to pay from now on and I was advised that my debit order would not go off and that I had a credit of over R700 and only needed to pay an amount of R124 which I did on the 27th of February (check your voice recorded calls for confirmation). I have phoned about 10 times (my time and my expense). 3 MANAGERS have promised to phone me back. I have 4 reference numbers of calls that I have made and these calls are recorded. Your call centre "advisors" are unprofessional and untrained . My account number is ********** and I WANT a call back TODAY and this to be resolved TODAY or I will take the matter further!!!!