LM
Lerato M

1 reviews | Active since Jul 2015

08 Apr 2024, 09:33

Dstv us robs and lie to customers just to continue *****ing without providing service

7 weeks later you still have not fix your dstv internet that I've been reporting almost every week. You know what's worse? It's when u call and you keep making a fool every week whilst you take my money every month yet not fixing anything. You know very well you disconnected my sim card from mtn network hence its nit working and you can't load monthly data on it as you suppose but you keep lying to saying the problem is the router, if router is the problem then why you're not able to load data for 2 months on the sim card? I'm not stupid can you please refund me my data money, you've failed me and still want to manipulate me thinking I don't that the router won't affect sim card. I don't want to call your helpline anymore because you take your customers for idiots , you cannot take money from account for a service you know you have canceled and can't fix it. I just want my money for data back and when this contract ends I'm going to cut ties with dstv. You're dishonest and *****s from customers and continue lying just to continue *****ing from me. Just return my data money since you're unable to fix this, 7 week calling and reporting you, you don't even have decency to even call me to come up with solutions all you do is acknowledge and never do anything

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Apr 2024, 10:06
Official
Hi Lerato, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
LM
Lerato M's update08 Apr 2024, 15:15
Reviewer Update
You've been saying that from 2nd week of March, till to date nothing was done yet on 27th you still took money again without adding any data.