DStv upgrading my bouquet without my concern

Multichoice is running a **** upgrading people's bouquets without their permission they could not even provide the recording that they claim they have of me upgrading I called them more than ten times I still didn't get help I was made to hold 30 minutes when I asked for a supervisor to assist me and when the consultant came back she told me that the supervisor won't come to the phone cause he or she was in a meeting playing delaying tactics to keep me in debt I did not request I then asked the consultant to close the account she didn't but claimed she did I never upgraded to premium bouquet they did it them selves to ****** money from me they once subscribed my account to joax without my concern still then they didn't want to help I'm extremely disappointed with the service I got from multichoice ******** me like that I want nothing to do with this company they are ******