1 reviews | Active since Nov 2019
DSTV Upgrading Account without Consent and Taking my Money!
Hi DSTV
I am now writing a negative review as I have called approximately 10 times and each agent notified me I will get my refund and my DSTV will be cancelled or deactivated. I have left NUMEROUS escalations and each agent mentioned they can see the escalation and they will make sure its handled.
The issues: 1) I phoned in twice before the 1st of October to cancel my DSTV all together and both agents said it will cancel and I won't be charged on the 2nd of October 2) On the 2nd of October, NOT only was I charged for DSTV, but for some dumb reason upgrade to Premium (I had family package then). WHY WOULD YOU DO THIS DSTV? 3) The entire month I contact DSTV to cancel Premium and refund me. I have sent two emails to DSTV complaint contact page on their website. NO ONE is helping me get my money back. 4) It is now the 3rd of November and guess what!? My account is STILL on DSTV Premium and I am still being charged R840. Your incredibly useless phone app does not allow me to cancel my account or even switch to a small package so that I won't be charged R840 while I sort out this with DSTV
DSTV you owe me R1680 and I demand this money back in my account ASAP. This is my money you have ****** from my account because either your system or agents upgraded my accounts to Premium without my consent. I have given you a MONTH worth of patience to allow you to refund me and resolve my issue.
I expect a reply to this and an email asking for my details and bank details to get the R1680 refund and on top of that I expect my account to be deactivated for now. I feel for the hassle and precious time I have used to get through to your terrible call agents that I should also be compensated. Its very a terrible experience these last 2 months. If this is not resolved you will lose another customer to Netflix and any other streaming service. Solve my issue and we will continue supporting you.
The only thing the agents tell me each and every time I phone is their financial manager will get back to me. Each and EVERY time no one gets back to me. I am still out of pocket and I will take this matter further with the CPA if this issue is not resolved soon.
Not only did my last call to DSTV get me know where and the same thing was said as all the other calls (DSTV please check the recording of the last call), but the call agent put the damn phone down in my ear. I have been very responsible without showing any anger or swearing so there is no reason to put the phone down in my ear and no reason to not want to help me.
I have had enough DSTV, I want that refund done this week and no later. I have also sent through proof of payment to *** with a screenshot showing the money deducted off my account.
The only thing the agents tell me each and every time I phone is their financial manager will get back to me. Each and EVERY time no one gets back to me. I am still out of pocket and I will take this matter further with the CPA if this issue is not resolved soon.
Not only did my last call to DSTV get me know where and the same thing was said as all the other calls (DSTV please check the recording of the last call), but the call agent put the damn phone down in my ear. I have been very responsible without showing any anger or swearing so there is no reason to put the phone down in my ear and no reason to not want to help me.
I have had enough DSTV, I want that refund done this week and no later. I have also sent through proof of payment to *** with a screenshot showing the money deducted off my account.
I want my R809 refunded DSTV, stop wasting my time and telling me you are doing investigations. You stole from my and activated my account without my consent. I am not paying R840 once again for Premium for the month of November. I suggest you change this ASAP.
I am very serious and will involve the CPA if not resolved this week. I have had enough of your poor service and theft.
I want my R809 refunded DSTV, stop wasting my time and telling me you are doing investigations. You stole from my and activated my account without my consent. I am not paying R840 once again for Premium for the month of November. I suggest you change this ASAP.
I am very serious and will involve the CPA if not resolved this week. I have had enough of your poor service and theft.
I need you to remove this amount that I owe as once again I did not want Premium last month or this month. Please reactive my DSTV on The second lowest package (I believe its family or access). Once this is done I will continue business with DSTV.
Ntando, thank you for reply, please confirm when the refund will take place?
I need you to remove this amount that I owe as once again I did not want Premium last month or this month. Please reactive my DSTV on The second lowest package (I believe its family or access). Once this is done I will continue business with DSTV.
Ntando, thank you for reply, please confirm when the refund will take place?
I have since received my refund for the R809.00 wrongly charged. However the problem is not over.
You wanted me to pay R470.00 on the 2nd of December 2019 a week ago. I had privately asked you to remove this fee as I still want my DSTV package disconnected. There is no reason for me to pay ANYTHING!!!
I logged on the DSTV app and since this complaint I am not only being charged R318.00 from R470.00, but this is not what I asked for? Why are you still charging me. December is around the corner and I will not accept any excuse I do not want to be charge and I want my DSTV account disconnected for now!
I expect this amount to not be charged on the 2nd of December and my DSTV to be disconnected for the time being.
I have since received my refund for the R809.00 wrongly charged. However the problem is not over.
You wanted me to pay R470.00 on the 2nd of December 2019 a week ago. I had privately asked you to remove this fee as I still want my DSTV package disconnected. There is no reason for me to pay ANYTHING!!!
I logged on the DSTV app and since this complaint I am not only being charged R318.00 from R470.00, but this is not what I asked for? Why are you still charging me. December is around the corner and I will not accept any excuse I do not want to be charge and I want my DSTV account disconnected for now!
I expect this amount to not be charged on the 2nd of December and my DSTV to be disconnected for the time being.